Refund policy

Returns & Refunds

Returns are accepted within 14 days of delivery.

Return Eligibility

To be eligible for a return, your item must:

* Be unworn and unused.
* Be in its original packaging.
* Be in the same condition that you received it.

Items showing signs of wear, scratches, damage, perfume, lotions, cosmetics, or any customer-caused damage are not eligible for a refund.

Return Process

To start a return, please contact us at info@mallorcagolds.com to receive return instructions.

Customers are responsible for all return shipping costs and must provide a valid tracking number for their return shipment, unless the item is defective, damaged upon arrival, or an incorrect item was sent by Mallorca Golds.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Refunds are issued for the product price only. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of the item and its packaging.

If the issue is confirmed to be due to a manufacturing defect, shipping damage, or an error on our part, Mallorca Golds will cover all applicable shipping costs. You may choose between a replacement item (subject to availability) or a full refund.

Non-Returnable Items

The following items cannot be returned:

* Earrings (for hygiene reasons)
* Gift Cards
* Final Sale or Clearance items

Right to Refuse Returns

Mallorca Golds reserves the right to refuse any return that does not meet the conditions outlined in this policy.

For any questions about returns or refunds, please contact us at:

info@mallorcagolds.com